Purchase and Use of Account Balance:
Purchasing an account balance from L2Ertheia.eu grants you access to digital currency solely usable for in-game purchases within the specified game environment. The user acknowledges that this account balance is non-transferable and exclusive to the designated game for which it was procured.
Returns Policy:
L2Ertheia.eu offers a returns policy under certain circumstances detailed below:
- If the account balance is not delivered within 24 hours after purchase, users have the right to request a refund.
- In cases where the received account balance cannot be used for an item which is defective, unusable, or broken, users are entitled to request a refund.
Cancellation Policy:
Users can cancel their account balance purchase and request a refund if the digital goods have not been delivered. Such cancellation requests should be made within a 3 business days after purchase.
L2Ertheia.eu reserves the right to cancel transactions if fraudulent activity, unauthorized payments, or breaches of L2Ertheia's terms of service are detected. In such cases, L2Ertheia may revoke the account balance and initiate the refund process.
Refund Process
Users must contact L2Ertheia.eu customer support team by email (admin@l2ertheia.eu) or by discord ticket system (https://discord.gg/BGvFWCAMS8) within a specified time frame from the purchase date to request a refund due to non-delivery, unusable, or broken account balance purchase.
L2Ertheia will investigate the issue raised by the user and, if verified, initiate the refund process within a reasonable period.
Refunds will be issued using the original payment method or we may propose an alternative method, such as refill your balance to use for another goods withing the game.
Exceptions:
Once the account balance is successfully utilized within the game for in-game purchases, the user forfeits the right to request a refund, except in cases of proven defects or non-delivery.
L2Ertheia will comply with consumer protection laws or regulations in the user's jurisdiction that may entitle them to refunds or exchanges for digital goods.
Contact Information
For any inquiries, concerns, or refund requests related to account balances or this Returns and Cancellation Policy, users can contact L2Ertheia customer support through email (admin@l2ertheia.eu) or by discord ticket system (https://discord.gg/BGvFWCAMS8).
Disclaimer
By purchasing an account balance from L2Ertheia, the user acknowledges and agrees to comply with the terms and conditions outlined in this Returns and Cancellation Policy.